Remote
Part time
Support Agent
Are you a customer-focused problem solver with a passion for helping others? Join our team at CodeLock as a Support Agent
Job description
Are you a customer-focused problem solver with a passion for helping others? Join our team at CodeLock as a Support Agent and play a crucial role in providing exceptional assistance to our valued clients.
If you thrive on providing top-notch customer support and enjoy being part of a collaborative team dedicated to cybersecurity excellence, join us at CodeLock and help us deliver exceptional service to our clients as we work together to safeguard digital assets.
Job responsibilities
- Respond to customer inquiries and provide prompt and friendly support via various communication channels, including email, chat, and phone.
- Troubleshoot and resolve technical issues, guiding customers through solutions and ensuring their satisfaction.
- Assist in product onboarding and educate customers on using CodeLock's cybersecurity solutions effectively.
- Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
- Maintain accurate and detailed records of customer interactions and support tickets.
- Collaborate with the development and sales teams to improve product functionality and customer experience based on feedback.
Job requirements
- Excellent communication skills and a friendly, patient, and empathetic demeanor.
- Strong problem-solving abilities and a passion for helping customers overcome challenges.
- Basic technical knowledge and the ability to grasp cybersecurity concepts.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A proactive and self-driven approach to learning and professional development.
